Frequently Asked Questions

Non-Emergency Medical Transportation (NEMT) is a specialized transportation service designed for individuals who require medical assistance but do not have an emergency condition. NEMT services are ideal for patients who need transportation to medical appointments, procedures, or routine check-ups. 

Shirley's Grace is committed to providing safe, reliable, and compassionate NEMT services. We have a team of dedicated drivers and well-maintained vehicles to ensure that you or your loved ones receive the best possible care during transit. 

NEMT services are ideal for:

• Senior citizens
• Individuals with disabilities
• Patients with chronic medical conditions

NEMT services may be covered by Medicaid and some other insurance plans. Please check with your insurance provider to confirm your coverage. Shirley's Grace can assist in verifying insurance eligibility and processing claims when applicable. 

Yes, our drivers are trained in basic medical care, CPR, and first aid. They are also well-versed in assisting passengers with mobility challenges.

We proudly serve all counties in Michigan at this time and will soon be expanding to your state. If you are unsure whether we operate in your location, feel free to get in touch with us for clarification. 

We suggest reaching out to your insurance company to arrange NEMT services at least 48 hours in advance. We recognize that certain medical appointments may require more immediate scheduling, and we're committed to accommodating your needs to the best of our ability. Feel free to contact us if you require assistance.

Absolutely, we can assist you in coordinating recurring appointments with your insurance company. Just share your schedule with us and we'll provide you with the necessary instructions to facilitate this arrangement with your current insurance provider, ensuring you have transportation for your routine medical visits.